We maintain strict standards for quality assurance. All of our orders are meticulously inspected prior to shipping. We will only accept returns if there is defect on the wig or if the custom wig made was not according to what the client ordered.
Return should be made within 14days (delivery) in its original condition, without been altered in any way.
Custom orders (This includes Made to order, preorder, Special orders) are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved except there was a mistake on our part which will have to be proven beyond doubt.
We at Westafricabraidedwigs/westafricanhub make every effort to
make sure you are completely satisfied with your order. We work hard every day to deliver a superior customer experience. All returns and refunds are subject to final approval from us.
A 25% restocking fee may apply depending on the quantity and style of items being returned.
If an order is refused, shipping charges are non refundable and all restocking fees will still apply including the payment integration transaction fee which covers up to 5% of the total fee of the items. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Westafricabraidedwigs/westafricanhub. until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited. Shipping charges are non refundable.
Items with Free Shipping:
Returns on items that included ‘Free Shipping’ will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. ‘Free Shipping’ will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.
Custom Orders & Close Out Items:
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the color design, length ,any and all wig piece. Westafricabraidedwigs will make a fair attempt to offer alternatives that address your concern. Items marked Close out and sale items are not returnable or exchangeable.
You may contact us via e-mail at customerservice@westafricanhub.com to start any return process. We always guarantee a response within 24 hours and will be happier to assist you!